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Expert Training & Support

Software Training – end users

All end-user training is carried out on-site by experienced, Lexcel trained SOS Legal software experts, to ensure clients get the very best from their new system from day one.

 

Software Training – system administrators

SOS Legal runs a series of Administrator and Supervisor courses at our headquarters in Bath, which enables each law firm to maintain and tailor their systems in-house

 

Software Support & Maintenance

Our expert support team ensures our Support & Maintenance services are delivered in a timely and efficient manner. Clients have on-line access to our internal support system, allowing them to monitor the status of any support call. All software updates are provided as part of your support contract.

Highest Training Standards

Our implementation teams are Lexcel trained and our project managers are Prince2 trained. We approach all training projects using best practice processes to maximise effectiveness and results.

We monitor the quality and effectiveness of our client training continuously, including using short delegate surveys immediately after each training session.

We apply the same standards to our internal staff training and development to ensure our teams can fulfill their roles effectively within our organisation. The results of both departmental performance and client feedback are then presented at our quarterly full company meetings.

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Support Services

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Day-to-day support

Our support team is on-hand for day-to-day support during business hours. Out of hours contact details are provided in the unlikely event of any emergency.

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Dedicated Telephone Support

Dedicated support line with full tracking and call monitoring

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Knowledge Base

Online knowledge base with answers to FAQ’s 

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Remote Support

Remote support using latest network streaming technology 

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Optional Membership

Optional membership to National SOS User Group and provision of ESCROW   agreement 

Maintaining the highest standards of support is extremely important to us. We invite all our clients to record their satisfaction levels, which we continually monitor.