Choosing the right legal software for your law firm

May 05, 2020

In today's fast-paced business environment, law firms need to improve productivity while reducing errors and delays in their processes so they can stay competitive.

The key to executing a successful growth strategy is to move away from the traditional paper-based operational model and leverage advanced legal technology to streamline workflows and increase cost-efficiency.

Any law firm that fails to upgrade its technology stack is likely to face challenges such as:

    • Spending more time and labour on repetitive manual tasks.
    • Increased costs due to the need to hire more administrative staff.
    • Inefficiencies, bottlenecks, and delays in various procedures.
    • Increased risk of errors in billing, disbursements, and accounting.
    • Higher risks of running into compliance issues.
    • Cumbersome client experience that fails to meet market expectations.

Key Features to look for in Legal Software

To grow your law firm and stay at the forefront of the legal industry, you need to use a robust legal software platform that allows you to manage the many aspects of running a legal practice all in one place.

Here are some key features you should look for:

1.    Case Management Tools

These features help you run multiple areas of practice on a fully integrated system to simplify workflows and minimise administrative tasks.

    • Workflow templates tailored to each department's needs to standardise processes and increase efficiency.
    • Effective matter management to ensure that everyone has access to the latest files and information.
    • A fully customisable system to support a multi-disciplinary law practice so you can diversify your offerings.

2.    Practice Management System

Look for a platform that offers a full suite of practice management software applications that facilitate efficient business processes and comprehensive reporting.

    • Legal accounts software with full legal accounting tools to ensure that your finances are up-to-date.
    • Time recording and billing feature to help fee earners report their time accurately.
    • Templates and document management tools to facilitate timely communications.
    • Secure and compliant electronic funds transfer capability to streamline payments.

3.    Legal CRM, Marketing, and Customer Service Platform

These features enable you to accelerate your pipeline and improve client services by gathering prospect data and nurturing contact.

    • Email marketing templates to ensure consistent branding and optimal formatting.
    • Client relationships management platform to leverage client data for targeted campaigns.
    • Advanced reporting to help analyse the profitability of clients and referrers so you can accurately forecast earnings.
    • Online access that allows clients to check their case status from anywhere and at any time.

4.    Legal Practice Data Analytics

"What gets measured gets done" -- robust reporting features can help you make data-driven decisions that drive growth.

    • Performance measurement and analysis tools to set and monitor cross-team KPIs.
    • Dynamic dashboard to visualise financial performance and ongoing growth.
    • Multi-level reports of key business performance metrics for an in-depth understanding of the health of your law firm.
    • Compliance maintenance to ensure that every aspect of your legal practice stays compliant.

How To Implement the Right Software For Your Law Firm’s Growth

Support your growth strategies and optimise results by choosing the right legal software and orchestrating its implementation carefully:

    • Select software with features that are most relevant to your growth strategy.
    • Design a technology stack that can scale up to support your firm through the projected growth.
    • Identify inefficiencies in your workflows and focus on those that can be improved by better information sharing and automation.
    • Select software with built-in CRM functions based on the ideal client experience.
    • Use a platform that allows remote and mobile access so employees can stay productive while on the go.
    • Look for the capability to customise templates and workflows for your unique needs without reinventing the wheel.
    • Consider the security of the platform to ensure that client data and business-critical information is well-protected.


Having the right legal software for your law firm is the key to staying competitive in today's fast-changing legal industry.

Implementing a centralised system to streamline workflows, automate repetitive manual tasks, and facilitate document management will allow you to improve operational efficiency, minimise costly errors or delays, and ultimately, increase profitability.

SOS Connect is a full suite of practice management tools that facilitate efficient business processes, seamless customer communications, and effective reporting for law firms of any size.

Book a demo to see how it can help you grow your law firm.



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