About us

Job Location: Bath Office or Home-based (Company Car or Car Allowance)

Due to increased demand for our SOS Connect case management product, opportunities exist to join our Customer Services Team as a Legal Workflow Consultant. The role involves both tailoring the software for our clients by way of a software ‘toolkit’ and also delivering standard and tailored training courses for our software to our clients’ staff.

The role will suit an experienced case management developer or a technically minded individual already working within a law firm department or its IT team.

Regular visits to client sites delivering consultancy and scripting support throughout the UK will be involved and so candidates must be able and prepared to travel regularly as befits this type of IT role.

An attractive remuneration is offered to the right candidate including quality company car (or car allowance) and private health scheme following a successful probationary period.

Job Location: Bath Office

Due to expansion of our support department, we have a vacancy for an Application Support Analyst to join the team. The SOS Support team operates as a remote helpdesk to all our clients using SOS software.

The role will involve handling and resolving queries that arrive via telephone and email, dealing mainly with cashiers, other legal accounting staff and system administrators. You will also be involved in ensuring clients are kept up to date with the progress of their call and maintaining a full contact history in our call-management software.

A demonstrable understanding of legal or commercial accounts and being fully conversant with double-entry book keeping will be considered essential as will be excellent communication skills and a real desire to deliver excellent customer service to our clients.

An attractive remuneration is offered to the right candidate and a private health scheme is available following a successful probationary period. Our offices are conveniently located very close to the centre of Bath and just a few minutes’ walk from Bath’s train & bus stations.

Job Location: Bath Office

Due to expansion of our support department, we have a vacancy for a Technical Support Analyst to join the team. The SOS Support team operates as a remote helpdesk to all our clients using SOS software.

The role will involve taking and resolving technical queries that arrive via telephone and email, carrying out remote installation/upgrade of SOS software on a client’s system according to their infrastructure setup and upgrade protocols as well as dealing with client queries on 3^rd party integration issues (e.g. with Microsoft Word/Outlook). You will also be involved in obtaining copies of databases and information for 2^nd line support investigation, ensuring that clients are kept up to date with the progress of their call, maintaining a full call history in our in-house support system and supporting internal staff and systems with laptop installation/remote working queries/new user setup.

Experience of working in a front line software technical support role or qualifications that cover networking/software, good IT skills and excellent communication skills will be considered essential as well as a willingness to do out of office hours work following full training and experience in order to meet our client’s requirements to minimize disruption

An attractive remuneration is offered to the right candidate and a private health scheme is available following a successful probationary period. Our offices are conveniently located very close to the centre of Bath and just a few minutes’ walk from Bath’s train & bus stations.

Job Location: Bath Office

Due to expansion of our support department, we have a vacancy for a Frontline Connect Support Analyst to join the team. The SOS Support team operates as a remote helpdesk to all our clients using SOS software.

The role will involve providing Frontline telephone/email support on SOS Connect and Practice Management Solution, assisting clients with user queries on the SOS Connect case/matter management product including tailored document scripting and identifying scripting issues that may require 2^nd line scripting involvement.

An attractive remuneration is offered to the right candidate and a private health scheme is available following a successful probationary period. Our offices are conveniently located very close to the centre of Bath and just a few minutes’ walk from Bath’s train & bus stations.

 Job Location: Bath Office

An outstanding opportunity for a confident individual with a strong analytical mind to join our successful, ambitious and progressive legal software firm at an exciting time of growth & development.

Customer facing and working closely with senior management, you will play a key role in the conversion of case and accounts data of new clients adopting our legal IT solutions. As a Data Conversion Coordinator, you will be responsible for the implementation of data conversions from the initial mapping of data right the way through to the end result of a fully balanced conversion ready for client installation. You will be working as a member of a team of two other Data Conversion Coordinators

The ideal candidate will fully understand the principals of accounting and have experience of using accounting software. Good IT skills with a sound knowledge of Microsoft Access™ and a broad understanding of database structure is essential. They will possess a logical and analytical thought process, be quick to learn and have a confident and friendly personality. Some legal or legal cashiering experience would be an advantage but not essential.  Full training for this position will be provided.

Occasional evening and weekend work to make sure conversions are delivered on time and some conversions are required out of working hours.

An attractive remuneration is offered to the right candidate and a private health scheme is available following a successful probationary period. Our offices are conveniently located very close to the centre of Bath and just a few minutes’ walk from Bath’s train & bus stations.