7. Software support

If you ever need help with your SOS legal software, you want to be confident that our advice or assistance will be prompt, accurate and reliable.

SOS monitors calls its support team handles to ensure our clients are satisfied with the help we provide. Since we have been monitoring calls, our client satisfaction levels have never fallen below 90%.

Long service at SOS coupled with direct experience of working in law firms means you can build a strong relationship with our support analysts.

SOS support analysts have direct experience of working in law firms in a broad range of roles: practice manager, senior legal cashier, fee earner, cashier, legal executive, accountant, HR manager. This enables them to understand and contextualise your issue, and work to find a solution more quickly.

When you call us for help, you can use our web-based support system to check our progress. Our support department can often diagnose and resolve the problem quickly, by using the latest technology to access your system remotely.

Our dedicated support number for SOS clients is 01225 787717.