Email Management

The efficient handling and time recording of emails and email-related work should be one of the most important considerations for today's progressive law firms.

Poorly managed email can compromise efficiency by distracting staff or losing fee-earning hours, while they hunt for that vital email ‘they know they filed somewhere on the system.’

That’s why SOS Connect comes with full email management as standard. SOS Connect automatically tags all matter-related outgoing emails with the relevant client/matter reference number, and automatically stores a copy in the matter history (together with any attachments) Then, when you receive a response to the email, the system again automatically stores a copy against the matter history. Furthermore, all these automated actions are time recorded also ensuring there is no time leakage in respect of emailed work.

Emails can be automatically generated directly from the SOS software, ensuring they are addressed correctly and eliminating the need to re-key vital data. As emails are sent and received, SOS Connect can automatically record units of time to the matter, without any work required by the fee earner or support staff. Many firms are already doing this; go to ROI to see how valuable this extra billable time can be.

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